Practical guide · 5 steps
Find billing and support
Check usage, manage billing and get help.
Before you start
Billing options depend on the customer agreement and your access. Combinations with e-conomic may use a separate agreement.
Step by step
Open Billing
Check the customer, plan, payment status and usage for the current period. Prices exclude VAT.
Manage the agreement through the available option
Use the Stripe customer portal link when available for payment details and the subscription options your agreement allows. Read the terms and final confirmation before changing anything.
Contact Linkivo for agreed capacity
If the page shows pricing by agreement or you need more capacity than offered, contact Linkivo. A new integration does not automatically activate a Stripe subscription.
Prepare a support request
Note the customer name, run number, time, visible error and expected result. Describe your steps. Do not include passwords, API keys or unnecessary customer information.
Open Support
Follow the contact option shown for your access. You can also email support@linkivo.dk. Describe one specific issue at a time and follow any reference to the existing run.
What you should see afterwards
You have found the billing options for your agreement or gathered what support needs to investigate.
If you get stuck
- Cannot open the payment portal? Check payment status and permissions, or contact Linkivo.
- Changing a subscription will not necessarily solve an order workflow issue. Follow the specific error explanation.
Checked against the interface on 16 October 2026.