Practical guide · 5 steps
Check your connections
Check connection status and update an API key.
Before you start
You need permission to edit connections and a new key from the correct system. Do not include keys in support requests.
Step by step
Select the customer and open Customer information
Check the customer name, store domain and systems. The key must belong to the account already used by this connection.
Find the connection key editor
Only editable connections are shown. Existing keys are never displayed. If Shopify access is managed differently, follow the message shown on the page.
Enter the new key
Use the field for the relevant system and follow its validation and save action. Save each connection separately.
Read the confirmation
If the key is rejected, correct the key or its permissions and try again. Existing credentials remain until the new key is checked and saved.
Check the next run
Open Runs after the next processing. If an action still lacks access, use the error explanation to request the required permission in that system.
What you should see afterwards
The selected connection uses the validated key. The key editor does not change the customer, store or data direction.
If you get stuck
- A connection works but one action fails: the key may lack permission for that specific action.
- For e-conomic or a connection without an editor, contact Linkivo about the agreed setup.
Checked against the interface on 16 October 2026.