Terms of use

1. Parties and scope

Linkivo is provided by CT-IT ApS, CVR 45578267 (“Linkivo”, “we” or “us”). The customer is the business creating or receiving access to a Linkivo account. The service is for business use and is not intended for consumers.

A separate order, proposal, data processing agreement or service-level agreement prevails if it conflicts with these terms.

2. The service

Online signup currently offers Shopify + Rackbeat. Combinations with e-conomic require a separate setup agreement and are not available for online purchase. The selected combination determines connections and one permitted route for each data area. Shopify supplies sales; Rackbeat, when selected, controls warehouse data and supplies invoice data to e-conomic. With all three systems, sales do not also take the direct Shopify-to-e-conomic route. Transfers remain disabled until connections and settings are approved. Functionality depends on configuration, third-party APIs and permissions.

Where separately agreed, direct Shopify-to-e-conomic transfers create drafts from paid sales using one configured base currency, sales country and VAT rate. Discounts and shipping are checked against totals. Changed, cancelled or refunded sales, gift cards, duties, mixed VAT and currency differences require reconciliation. There is no automatic posting, payment, inventory valuation posting or bill-of-materials calculation. Runs are manual or scheduled; immediate real-time synchronisation is not promised.

Existing assisted agreements may additionally include selected reverse flows, supplier data, contacts, delivery addresses, currency prices, price agreements and separately stored Linkivo supplements for editing, import and export. These features depend on the agreed configuration and vendor API support.

When explicitly enabled, configurable Shopify-to-Rackbeat order workflows may match or create customers, preserve purchase addresses and sold line names, and confirm orders for picking or create invoices. Invoice posting requires a separate setting. These actions do not send customer email or mark goods as shipped. Uncertain provider responses stop automatic repetition and require reconciliation. The customer must approve country, tax, customer-group and payment rules before activation.

Customers may request features. Linkivo may develop small, reusable additions without a separate development fee where they fit the product direction and can become part of the standard product. Linkivo decides eligibility and agrees scope, priority and expected delivery in writing. Customer-specific projects, new integrations and work outside the standard product are excluded.

3. Account and access

Onboarding is an application and does not itself create an active account. Email must be confirmed by a one-time code, and activation requires a signed Stripe event confirming the required subscription. Normal login requires a one-time code after the correct password. Dashboard sessions expire after 30 minutes of inactivity.

The customer must keep user data accurate, restrict access to authorised persons and protect credentials. We may temporarily restrict access for suspected abuse, security incidents, non-payment or material breach.

4. Customer systems and responsibilities

The customer must be authorised to connect Shopify, RackBeat, e-conomic and other systems and to process the selected data. The customer must maintain required subscriptions, API access, correct SKUs and responsible master-data rules. The customer may select categories for ordinary warning emails. Approvals and failed runs are notified separately. The customer must continue to monitor the dashboard and run logs when warning categories are disabled, and is responsible for authorised operational email recipients and removing obsolete addresses.

Before an e-conomic transfer, the customer must check group and payment-term mappings, VAT, currency, existing records and dates, and disable overlapping flows in other integrations. A preview reads and validates data without changing the external systems; only an actual transfer can confirm write permissions. Financial drafts must be checked in the accounting system before posting. Ambiguous API outcomes require reconciliation before automatic creation can resume.

Where configured, Linkivo may create technical master data, cancel linked orders or create and update Shopify products, variants, inventory links and collections. External systems may prevent cancellation of shipped, invoiced or locked orders. The customer must verify groups, tax, payment, inventory, product and publication rules, review the first synchronisation and follow up on errors and manual decisions.

Optional field rules can translate, combine, replace or clear supported values. Where an administrator enables customer rules from RackBeat to Shopify, these rules may update customer profiles, addresses, tags and metafields and, if separately enabled, create customers. The customer must check rule outputs, matching and ownership of fields before activation. Saving field rules does not itself activate customer synchronisation. Enabled order rules may update delivery dates on existing RackBeat orders using matched Shopify orders when the integration and webhook automation are active, even if order import is disabled. These rules do not create orders.

Linkivo may not be used unlawfully, for unauthorised access, harmful code or infringement of third-party rights.

5. Personal data

The customer is generally controller for customer, order and employee data transferred through the integration. CT-IT ApS normally processes such data under the customer's documented instructions. Where required, the parties enter into a data processing agreement covering purposes, data types, deletion, security and subprocessors. Special-category personal data must not be sent unless separately agreed and lawful.

6. Subscription, prices and payment

For new subscriptions, the public Shopify + Rackbeat plans offer monthly capacity: up to 200 runs for DKK 149 and up to 1,000 runs for DKK 199. For more than 1,000 runs per month, contact us to agree pricing and capacity. Prices and scope for separately agreed integrations are agreed separately. Where multiple connections share an agreed subscription, each uses that shared capacity and a controlled system change preserves its billing identity. Prices are monthly, in DKK and exclude VAT. Existing subscriptions retain their agreed prices and capacity unless a change is separately agreed. Existing assisted agreements may have separate terms. Approved reusable requests under section 2 have no separate development fee; onboarding, customer-specific development, data cleansing and work outside the standard product may be charged separately.

A written introductory or campaign offer may change the first payment, including by making the first month free. The written offer states its scope and duration. After the offer period, the selected monthly plan is billed at its ordinary price until cancelled, unless otherwise agreed in writing.

Subscriptions are billed monthly in advance and renew until cancelled. Server-side Stripe prices determine product, price, currency and capacity. Stripe handles Checkout, card data, receipts and the billing portal. VAT is calculated from the billing address, country and tax identification number. Because Linkivo is offered to businesses, a supported tax identification number must be provided in Checkout where Stripe supports collection. Linkivo stores necessary Stripe references but not full card data.

7. Plan limits and excess use

A run is one server processing of new or changed integration data, started by a webhook, schedule or authorised manual action. Rejected duplicates do not create a run. Automatic technical retries and resuming an interrupted Shopify sales job reuse the original run; other new manual runs count separately. Previews and empty direct Shopify sales checks do not count. A direct Shopify sales batch handles up to 50 sales; additional pages count as separate runs. A started transfer counts even if external data or systems later cause failure.

Usage is measured per Stripe billing period. At a fixed limit, new runs are rejected until renewal or upgrade. Inactive or unpaid subscriptions cannot start runs. Capacity above 1,000 runs per month is agreed separately. The service must not unreasonably burden Linkivo or third-party APIs. No unagreed overage fee is charged.

8. Operations, maintenance and support

We take reasonable steps to provide stable operations and remedy errors. Planned maintenance is placed outside normal business hours where practical. Continuous or error-free operation is not guaranteed unless a separate service-level agreement says otherwise. Changes at Shopify, RackBeat, Stripe or other suppliers may require adaptation or temporary limitation.

The dashboard support form requires a signed-in customer account with an active, paid subscription. Email remains available for account, payment and other enquiries. Support requests are handled in Linear and by email, and our staff may use AI assistance to investigate and respond under CT-IT ApS's responsibility; customers should include only information needed to resolve the request and must not submit passwords, API keys or unnecessary personal data. No fixed response or resolution time is promised unless separately agreed.

9. Data, logs and termination

Authorised users can permanently delete previous integration data in Settings, for a selected period or the entire history. Related product mappings, approvals and run logs may be included outside the period to keep the reset consistent. Configuration, credentials, users, subscriptions and recorded usage are retained. Financial profiles and retained accounting links require an assisted reset to preserve transfer receipts. This does not delete data in connected systems. Subsequent runs may import and process data again under the saved rules, including creating changes or duplicates; the customer must review rules and the order period before restarting.

Operational logs, operational mail queues, webhook-flow data and Stripe event receipts are normally stored for no more than seven days. Approval decisions are normally stored for up to 30 days, and minimal run counts may be retained for up to 13 months. Other customer and accounting data is retained as described in the privacy policy and applicable agreements.

Detailed order-workflow and address snapshots are removed from active history after seven days. Minimal transfer receipts and customer links remain to prevent duplicates, including system identifiers, processing status and a hash of the matching email. Resetting these links requires assisted reconciliation. Retention and deletion at termination follow the data processing agreement.

At termination, access ends and data is deleted or returned as agreed and required by law, documentation, security or the data processing agreement. The customer remains responsible for exporting required data from connected systems and from Linkivo supplements. Supplement exports do not update vendor fields or replace a legally required accounting archive.

10. Intellectual property and feedback

Linkivo and its standard product, source code, design, documentation and reusable additions belong to CT-IT ApS or its licensors. The customer receives a limited, non-exclusive right to use the service during the subscription. Customer data remains the customer's. Feedback may be used to improve the standard product without disclosing confidential information.

11. Confidentiality

Each party must protect non-public business, technical and security information and use it only to perform the agreement. Disclosure is permitted where required by law or to advisers and suppliers bound by appropriate confidentiality duties.

12. Liability

Each party is liable under Danish law subject to these terms. Linkivo is not liable for indirect loss, loss of profit, goodwill or expected savings, or loss caused by customer configuration, external systems, internet or APIs outside Linkivo's reasonable control. Unless caused by intent or gross negligence, Linkivo's aggregate liability is limited to fees paid for the affected product during the previous 12 months. Mandatory liability cannot be excluded.

13. Term and termination

The subscription runs until cancelled through Linkivo or Stripe's customer portal and remains active through the paid period unless otherwise agreed. Already paid amounts are generally non-refundable. A material breach may lead to termination after a reasonable written remedy period; serious security breaches or illegal use may result in immediate suspension.

14. Changes

We may update these terms when the product, law or supplier relationships change. Material changes are normally announced at least 30 days before taking effect. If a material change clearly disadvantages the customer, the customer may cancel before it takes effect.

15. Governing law and disputes

The agreement is governed by Danish law. The parties must first try to resolve disputes through dialogue. Otherwise disputes are decided by the Danish courts at CT-IT ApS' venue.

16. Contact

Questions about these terms may be sent to support@linkivo.dk.